COMMUNICATION : THE COMMON DENOMINATOR IN ADR

Although the field of alternative dispute resolution is multi-faceted, communication is a common denominator that applies across the board.

1. The ADR field ranges from direct one on one negotiation, to negotiation using professional negotiators, or coaches who train others to negotiate, to mediation and arbitration.
2. No matter how you proceed your skill in communication is crucial.  Saying what you mean tells others what you expect. Meaning what you say tells others that you can be trusted.
3. The more each party communicates clearly and honestly, trust increases making success more likely.
4. Reaching agreement is only the first step in any negotiation or mediation. Implementing the agreement is the second step. Doing so builds trust and establishes a base for future dealings.